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Home > Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Folder General (5)
These are general FAQ's, guides and articles that will help you with using your Value Telcom Service
Folder Hardware Installation Guides (3)
These are walk throughs on how to install our various hardware
Folder Hosted PBX (9)
Get all of your answers about the Value Telcom Hosted PBX here
Folder VOIP Glossary (44)
This glossary provides a collection of knowledge base documents that define many technical terms.

Most Popular Articles

Article ATA
Analog Telephone Adapter. A device that allows a standard telephone to be used with a Voice over IP service, over the internet, such as Value...
Views: 1543
Article IP Phone
A phone with a built in phone adapter. This differs from a regular analog telephone as it does not require a separate phone adapter to be used...
Views: 1536
Article Basic Troubleshooting Guide
If you are experiencing any of the following issues, your router or modem may need additional configuration: No audio Incoming calls not...
Views: 1510
Article IP Address
A number used in a private or public network to identify a device (such as a router or computer).
Views: 1428
Article VPanel
The online control panel interface for configuring features on Value Telcom service. You can access the VPanel login at https://cp.voipwelcome.com
Views: 1425